Pawn Shop Consulting Built on More Than 50 Years of Proven Industry Experience

Stronger Systems. Better Decisions. More Profitable Pawnshops.

Today’s pawnshop owners face rapidly changing technology, tighter margins, staffing challenges, evolving customer expectations, and increasing competition. Businesses that measure performance, develop strong teams, modernize their systems, and respond quickly to change are best positioned to grow.

Pawnshop Consulting Group provides customized operational, financial, management, recruitment, valuation, acquisition, marketing, and strategic support for pawn businesses of every size. PCG has served more than 600 clients throughout the United States and across 45 countries.

Whether you need to improve an existing operation, prepare for growth, buy or sell a pawnshop, strengthen management accountability, or understand the true value of your business, Jerry Whitehead and PCG bring proven experience and practical solutions to the table.

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Flexible Pawn Shop Consulting, Education and Training—On-Site or Virtual

Pawnshop Consulting Group delivers customized consulting, education, and training through on-site engagements, live virtual sessions, and ongoing remote support. This flexibility allows owners, managers, and team members to receive practical guidance without sacrificing the personal attention required to produce measurable results.

PCG offers more than 180 specialized pawn industry training applications covering financial metrics, operational controls, management development, compensation and productivity, customer service, recruitment, inventory performance, lending, sales, and strategic growth.

Programs can be customized for a single store, multi-unit organization, new employee, experienced manager, or executive leadership team. Training schedules, delivery methods, and areas of focus are structured around each client’s priorities, operating needs, and budget.

Comprehensive Pawn Shop Consulting Services

PCG builds each consulting engagement around the client’s actual goals, financial position, operating structure, market, personnel, and growth strategy. Services can address a single critical need or provide comprehensive ongoing support across the entire organization.

Information systems technology assistance
Social media integration
Disaster recovery
Disaster recovery
Detailed forensic auditing

Store level performance measures
Human resource programs, including performance, compensation, and goals
Merchandising
Inventory acquisition or relinquishment
Retailing formats
Mystery shopping programs

Seasonal rotation implementation
Marketing strategies
Market analysis
Store setup
Design concepts
Security issues

Request a Consultation Today

OR CALL NOW: 954-540-3697

Request A Consultation

Core Pawn Shop Consulting Services

Operational Consulting

From new store startups to established multi-unit organizations, PCG evaluates operating systems, financial performance, personnel, customer service, lending, sales, inventory, compliance, and management accountability. We then build a practical improvement plan supported by training, implementation, and ongoing measurement. Read more...

Compensation and Productivity

When it comes to your human resources, we’ve got you covered. We can help you with everything from evaluating your personnel to creating customized compensation packages. We can even help with the development of training programs, so your staff stays on the cutting edge when it comes to pawn shop operation, customer service, and industry advancements. Read more...

Valuations, Mergers, and Acquisitions

Whether you are buying your first pawnshop, expanding into new markets, preparing to sell, or determining fair market value, PCG provides confidential, experience-driven guidance. Jerry Whitehead and PCG have participated in the representation, sale, or acquisition of more than 250 pawnshops during the past 35 years.

Professional Recruitment

Not only can we help you get into business and stay in business, but we can also help you find the right people to run your business. You might start as a one-person operation, but you can’t stay that way if you want to expand and profit from being a pawnbroker. That’s where our professional recruitment team comes in. We’ll help you find your best candidates, interview them, onboard them, and train them. It’s the best way to ensure you get the people you need to run your business the way you envision, with your customers and your profits at heart. Read more...

Focus Groups, Symposiums, Summits, and Trade Shows

In the old days, it wasn’t uncommon for a pawn shop owner to run their business in a vacuum. You could be totally isolated from other pawnbrokers with no way to share information, best practices, and technological advances. Now, with the help of PCG, there are a number of ways you can connect and network with other industry leaders, professionals, and owners. Read more...

Request a Consultation Today

OR CALL NOW: 954-540-3697

Request A Consultation

Proven Results from Pawnshop Owners Who Trust PCG

PCG clients have strengthened management systems, improved financial performance, increased loan balances, enhanced inventory productivity, developed stronger teams, completed successful acquisitions, and built more valuable pawn businesses. Visit our Client Reviews and Case Studies pages to see examples of the results PCG has helped owners achieve.

What It Takes to Be “The Best of the Best” in Pawn

Pawn Shop Compensation and Productivity Systems | PCG

Pawn Shops Are in Demand | Sell or Value Your Pawn Shop | PCG

Pawnshop Consulting Group builds customized programs around your operation’s specific needs, challenges, and opportunities. Connect with Jerry Whitehead and the PCG team to begin a confidential conversation about your business.

Ready to Strengthen, Grow, Buy, Sell, or Better Understand Your Pawn Business?

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Customized Virtual Training and Ongoing Support

PCG provides live virtual training and ongoing consulting support for pawnshop owners, managers, and team members. Programs can address financial metrics, operational controls, lending, sales, inventory management, compensation, recruitment, customer service, leadership development, and other business priorities.

Virtual delivery makes it possible to train individual employees, entire stores, or multi-unit management teams on a schedule that works for the organization. PCG can combine virtual sessions with on-site consulting, recorded training, implementation support, and continuing performance reviews.