900 Egan Way CT., Burleson Texas 76028




  • Energetic, goal-driven leader with notable success in aligning business priorities to strategic objectives

  • Reputation for enhancing business performance through execution of operational best practices

  • Proven experience in operations administration, growing effective teams, and achieving company targets


PawnTrain, LLC (2019-Presernt)

MarketSource, Inc. – Charlotte, NC (2017-2019)

Sales and Marketing Solutions for appliance retailers

Regional Manager

  • Supervised Electrolux operations through 20 district managers within 1100+ locations in the Eastern U.S. region

  • Implemented strategic operations direction for Electrolux/Frigidaire

  • Conducted sales and product training at end locations

Rent-A-Center / Acceptance Now – Charlotte, NC (1986-1999; 2016-2017)

Regional Director

  • Oversaw 120 RAC business units in CA and AZ; managed 10 business units within retailers in North Carolina

  • Drove the company strategy, provided financial programs and integrated B2B solutions

  • Planned and executed initiatives to drive operations excellence and achieve corporate targets

EZCorp. – Houston, Texas (2007-2013; 2015-2016)

Vice President of Operations

  • Directed operations for 223 retail locations in Texas, Nevada, and Utah

  • Full P&L and Complete Operations Responsibility for $200 Million division

  • Aligned financial, operations, marketing, growth, development, and human resources goals

Regional Director of Operations

  • Streamlined processes among 60+ stores to advance from the worst performing region to the top performing region

  • Surpassed 130% Net Income growth in Houston region over a 3-year period

  • Outperformed entire company in Key Performance Indicators

Momentum Pawn of NC, LLC – Charlotte, NC (2013-2015)

Vice President, Partner

  • Analyzed and determined optimal location to begin operations in North Carolina

  • Orchestrated the building of 2 retail locations from concept to full operations

  • Developed and executed plan for lease negotiation, business relationships, construction, recruitment, training, legal, customer service, media, and on-going business operations to start-up the stores


University of North Carolina at Chapel Hill, Kenan-Flagler Business School

Bachelor of Science, Business Administration


  • Highly skilled in creating detailed analytical reports using Microsoft Excel

  • Utilize Tableau to interpret company performance

  • Licensed Financially Responsible Partner

  • Holder of Federal Firearm License

Reach out to Whitehead and the team at PCG today

to learn how they can take your pawn business to the next level.

CALL NOW:  954-540-3697