"PCG PAWN PEER FOCUS GROUP HEADING TO
Director of Operations
Worldwide Jewelry and Pawn
1072 Lincoln Way
East South Bend, IN 46601
“I just wanted to pass on some information to you all. This is my first time on the forum. Many of us have had the opportunity to learn a thing or two from Jerry Whitehead. He is a contributor to the NPA in too many ways to list here.
We were very fortunate to have Jerry spend a week with us. He visited our six stores, spoke to our employees and completed a thorough evaluation of our operation. He wrapped up the week with a meeting that included our employees. He spent time explaining his background and gave an informative class on how to meet, greet, qualify and take care of a customer. He gave us information that is going to make a significant difference in our business.
He provided a very extensive written overview of our operation that will help improve our company now and in the future. We are looking forward to having Jerry back in a few months for a follow up. If any of you are looking for a way to improve your business may I suggest you call Jerry with any question you may have. I guarantee that he will be of great help and ready to listen.”
Sincerely – Tom Howard
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